Brooke Williams Responsibility for Case and Problem Resolution

Valerie Walton Knowles who is a solicitor with this Firm is responsible for the supervision and day-to-day work on your file. You should bear in mind however that there may be caseworkers in our firm and therefore another caseworker may also work on your file from time to time.

In all aspects of your case Valerie Walton Knowles is the Fee earner responsible for the conduct of your file and will carry out all work.

You should contact Valerie Walton Knowles and she will speak to you personally regarding any aspect of the work carried out on your behalf and any worries or concerns you may have relating to your case should be referred to this Solicitor who will be pleased to help you.  Should you feel however that your concerns are not being that then you should contact Valerie Walton Knowles in her capacity as the Director of the firm on (01904) 677888 or by post to Brooke Williams, The Regus Business Centre, Tower Court, Oakdale Road, York, YO30 4XL.

We have a procedure in place which details how we handle complaints, which is available by contacting any of our offices.

Their address is Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ

Website www.legalombudsman.org.uk telephone 0300 555 0333 between 9.00 and 17.00 

 Email: enquiries@legalombudsman.org.uk

Normally you will need to bring a complaint to the legal ombudsman within six months of receiving a final written response from us about your complaint AND not more than six years from the date of the act/omission or no more than three years from when you should reasonably have known there was a cause for complaint

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority

Link http:/www.sra.org.uk/consumers/problems/report – solicitor/